Choices for Accessing GPS Email

Accessing GPS Email

If you only check your GPS email from one computer, using only one program, any one of the methods below will be quite satisfactory. However, If you wish to check your GPS email from more than one computer, or using more than one program, we have information regarding interoperability which you will want to read carefully before choosing your email programs and protocols.

First, an explanation of terms: Your email program is the software you use to read your email, for instance, Outlook, Eudora, or Pine. Sometimes an email program is called a client. Your email program speaks a certain protocol, or language, when it connects to our mail servers, where your mail is processed and stored. Some email programs speak more than one language.

For example, you can configure your Eudora software to use either the IMAP protocol or the POP protocol when it connects to our mail servers. If you use Eudora on both your campus and home computers to read your GPS email, we recommend that you configure both computers' Eudora to use the IMAP protocol rather than POP.

Choosing a Protocol

If you wish to use more than one email program, we recommend that you choose the IMAP protocol rather than POP, in each of your programs' configurations.

IMAP was designed to handle multiple client computers interacting with centrally-stored folders, and has a near-zero chance of ever causing duplicated message errors. In addition, the IMAP protocol enables you to access those centrally-stored folders from all IMAP-compatible client programs on any computer. Note that GPS Webmail is IMAP-based.

The POP protocol was originally designed for single client computer access, and forces you to store your mail locally on your computer, which means that only the messages in your inbox itself are viewable from other computers and other programs. Users who select the POP protocol also have a greater chance of having duplicated message errors, even if you are only using a single computer and a single email program. If you use more than one computer or program and the POP protocol, that chance of duplicate message downloads increases. Also, the stored folders on the server which your IMAP-compatible client can access will not be viewable in your POP client, and your locally-stored POP folders will not be viewable via your IMAP client.

Here is an example of which stored folders you would see if you configure Outlook and Pine to use the IMAP protocol, and check your email with Webmail while on travel, via Outlook while on campus, and via Pine while at home. Note that you would have access to the stored folders on the mail server while using Outlook, Webmail, and Pine, but that the stored folders on your local computer would only be accessible via Outlook. Those locally-stored folders are a good solution for longer-term archiving of mail in large quantities.

Here is an example of which stored folders you would see if you configure Outlook to use the POP protocol, and check your email via Outlook while on campus, and via Webmail while on travel and at home. Note that you would not have access to the stored folders on the mail server while using Outlook, and not have access to the local computer's stored folders while using Webmail.

Note that the GPS Helpdesk can assist you with both IMAP and POP configuration issues.

Choosing a Program

Some departments on campus have chosen to standardize, so that everyone in a particular office is using the same software. Other departments have not standardized. First, consider what email programs you yourself are most familiar with. Second, check with other people in the group that you work with to see if there is a strong preference. Sometimes the quickest help available may be your peers, and if they're all using Pine and you are not, it may be more time-consuming for you to get assistance should you need help.

GPS recommends the following email programs, listed in alphabetical rather than preferential order. We have online configuration guides and professional expertise with them; however, we will do our best to assist you with other email programs should you choose to use them instead.

 

  • Outlook
  • Entourage
  • Eudora *
  • Mutt
  • Pine
  • Thunderbird
  • Webmail

* At this time Qualcomm no longer supports Eudora. It is being released as an open-source project, but until a stable version is available, we recommend that GPS mail users choose a more modern email client software such as Thunderbird or Outlook.